Privacy policy

Privacy Policy
Last updated: 16 October 2025

Overview
Natural Food Therapy operates this online store and learning platform, including all related information, content, features, tools, products, and services, to provide digital courses, masterclasses, and educational materials (the “Services”). Natural Food Therapy is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data.

We may collect or process the following types of personal information, depending on how you interact with the Services, where you live, and as permitted or required by law:

  • Contact details such as your name, address, phone number, and email address.

  • Payment and transaction details such as your billing address, payment card information, and order history.

  • Account information such as your username, password, preferences, and settings.

  • Course participation information such as enrolment details, course progress, and completion records.

  • Communications with us, including information you provide when contacting customer support.

  • Device and usage information such as your IP address, browser type, and how you interact with our website or learning platform.

Sources of Personal Information
We collect personal information from:

  • You, when you create an account, make a purchase, or communicate with us.

  • Your device, through cookies and analytics when you use our Services.

  • Service providers who enable our technology, payment processing, or learning platform.

  • Partners or other third parties that help deliver or improve our Services.

How We Use Your Personal Information
We use your personal information to:

  • Provide, manage, and improve our Services.

  • Process your payments and deliver access to digital courses and resources.

  • Manage your account and personalise your learning experience.

  • Track course participation and progress where applicable.

  • Communicate with you about your purchases, account, or course updates.

  • Send relevant marketing or promotional communications if you have chosen to receive them.

  • Maintain the security of our systems and prevent fraud.

  • Comply with legal obligations and respond to lawful requests.

We also use personal information to manage your access to our educational platform, deliver course materials, and provide technical or customer support.

How We Disclose Personal Information
We may disclose personal information to third parties in the following cases:

  • With Shopify, which hosts our store and processes data to operate and improve its services.

  • With service providers that perform functions on our behalf, such as payment processing, data storage, analytics, and customer support.

  • When required to comply with legal obligations or lawful requests.

  • When you consent or direct us to share information (for example, through account integrations or social media logins).

  • In connection with business changes, such as a merger, restructuring, or transfer of ownership.

Relationship with Shopify
Our store and platform are hosted by Shopify. Shopify collects and processes personal information as needed to operate and improve its services. Information you provide through our store is shared with Shopify and may be transferred to other countries where Shopify or its service providers operate.

Shopify is responsible for certain processing activities, such as analytics, payments, and hosting. For more information on how Shopify processes personal information or your data rights, you can visit Shopify’s Privacy Policy.

Third-Party Websites and Links
Our Services may include links to third-party websites or platforms. These sites are not operated or controlled by us, and their privacy practices may differ. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Data
Our Services are designed for adults and are not intended for use by anyone under the age of majority in their country of residence. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact hello@naturalfoodtherapy.co.uk so we can remove it.

Security and Retention
We use reasonable technical and organisational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:

  • The right to access, correct, or delete your personal data.

  • The right to restrict or object to certain processing.

  • The right to withdraw consent where processing is based on consent.

  • The right to receive a copy of your data in a portable format.

You can exercise these rights by contacting us at hello@naturalfoodtherapy.co.uk. We may need to verify your identity before responding.

You may also opt out of promotional emails at any time by using the unsubscribe option in our messages. We may still contact you with non-promotional information such as order confirmations or important updates.

Complaints
If you have concerns about how we handle your personal information, please contact us at hello@naturalfoodtherapy.co.uk. You also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

International Transfers
Your personal information may be transferred, stored, or processed outside the country where you live. When we transfer data outside the UK or European Economic Area, we use approved legal mechanisms to protect it, such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most recent version will always be posted on this page, with the “Last updated” date shown above.

Contact
If you have any questions about this Privacy Policy or your personal information, please contact hello@naturalfoodtherapy.co.uk or write to: 11-12 Old Bond Street, Mayfair, London W1S 4PN